Atoka Upgrades On-line Citizen Service Request System
 
Posted on Thursday September 24, 2015
 
Continuing the commitment to even better customer service, the Town has recently completed upgrades to its service request system - providing better information to the public and allowing issues to be resolved faster.
 
This week, the Town went live with an upgraded online reporting system to make reporting an issue faster, easier and more convenient. The new system, powered by QAlert from QScend Technologies, allows citizens to create an online log-in and track their service request from submission to completion. As Town staff takes action on service requests, citizens can receive an email, text or phone call update on their request.

"The goal was to be able to address citizens concerns faster and more accurately," said Town Administrator Brian Koral. "The new system, something we've been using internally for the past several months, helps us better manage our service issues and helps to keep our residents informed on the progress of their service request automatically."

All service requests are combined into a single system - allowing web users to report issues regarding streets, parks, trash or any other Town service in the same system. Additionally, with an account log-in, customers will be able to view the history on all of their requests from their account page.

The new service request system is available at www.TownofAtoka.com.
 

 
Town of Atoka, Tennessee 334 Atoka-Munford Avenue Atoka, TN 38004
Phone: (901) 837-5300
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